The following are the most Frequently Asked Questions (FAQ) on our site. We have arranged the questions by their most relevant topic. To view the FAQ's, simply click on the topic you are interested in.

Membership and Billing

How much does it cost to enroll in the ISS Platinum Plan? - The ISS Platinum monthly biling plan costs $9.99 per month. The ISS Platinum annual biling plan costs $99.99 for 12 months. There are no other "hidden" fees or enrollment costs.


How long does the Free Trial Period last? - The ISS Platinum Plan free trial lasts for 30 days from the date of enrollment.


What happens if I cancel during the Free Trial Period? - If you decide to cancel your membership for any reason during the 30 day Free Trial Period, your membership will be immediately terminated and you will be under no further obligation.


How will I be billed if I decide to keep the ISS Platinum Plan after the 30 day Free Trial? - If you decide to keep the ISS Platinum Plan after the 30 day free trial you will be billed depending upon which billing plan you have selected. If you have selected the monthly billing plan your credit card will charged $9.99 every month. If you selected the annual billing plan your credit card will be charged $99.99 every 12 months.


How do I contact a representative if there is a problem with my membership or billing? - If you have any questions concerning your membership or billing, please email customer support at .


Where can I find a complete list of services that comes with my membership? - For a complete list of services that comes with the ISS Platinum Plan, please visit the Our Services-Quick Reference Guide.

Identity Monitoring

How does ISS Platinum protect my identity? - ISS Platinum uses real time monitoring of a customer's identity elements such as name, address, Social Security number, date of birth and phone number.

What does ISS Platinum monitor to protect my identity? - ISS Platinum continually monitors for unauthorized use of a member's identity information in over 1000 public and private databases and over 650 billion data points.

What types of data does ISS Platinum monitor? - ISS Platinum monitors over 1000 public and private databases including:

  • Credit Card Accounts
  • Wireless Accounts
  • Mortgage Accounts
  • Auto Loans
  • Payday Loans
  • Change of Address Records
  • Utility Accounts
  • Healthcare Accounts

What happens if ISS Platinum detects a possible threat? - If ISS detects a possible threat to a members identity, the customer will be sent an email alert instructing them to immediately login to their account and determine if fraud has occurred.

What do I do if I think someone has stolen my identity - If you have logged in to your account after an email alert and do not recognize the transaction or application made with your personal information, then it is possible your identity has ben stolen and fraud has occurred. Immediately call our identity theft report line1-877-813-1263 for instructions on how to proceed.

For more in depth answers and analysis of the above questions, please visit Our Services.

Identity Theft

What is identity theft? - Identity theft occurs when someone uses your personally identifying information, like your name, Social Security number, or credit card number, without your permission, to commit fraud or other crimes.

How is my identity stolen? - Thieves may use a variety of methods to steal your identity information some of which include going through your trash, stealing your mail, stealing your wallet, computer "phishing" and even changing your address.

What do thieves do with my stolen identity? - There are many ways your stolen identity can be used including; opening fraudulent credit cards in your name, gaining access to your ATM card, applying for loans and other types of credit in your name, or receiving fraudulent drivers licenses or social security cards in your name.

How do I know if my identity has been stolen? - If you are not using an identity protection service like ISS, the best way is to monitor all of your accounts and bank statements each month, and check your credit report on a regular basis.

What do I do if I think my identity has been stolen? - If you are not using an identity protection service like ISS, immediately place fraud alerts on your credit reports, close all acounts that you think have been tampered with or opened fraudulently, contact the Federal Trade Commission and file a complaint, and contact your local police department and file a report.

How do I protect myself from identity theft? - Your best protection is knowledge and awareness. Be aware of how information is stolen and what you can do to protect yours. Monitor your personal information to uncover any problems quickly, and know what to do when you suspect your identity has been stolen.

For more in depth answers and analysis of the above questions, please visit our Identity Theft Help Center.

Computer Protection / Bitdefender

What is Bitdefender? - Bitdefender is the award winning antivirus and antispyware software included with your Platinum Plan membership. Bitdefender protects you from programs that track your online and offline activity, including password stealers, trojans, worms, keystroke loggers, and other malware. Also included in the software is a Data Vault to protect your confidential files, and a File Shredder to ensure the online thieves can never resurrect your deleted data.

How many computers can I install the Bitdefender software on? - You can install the software on one computer.

How do I install Bitdefender? - After you activate your ISS Platinum Plan membership, you will be emailed detailed instructions on how to download and install your Bitdefender software. You can always download the software from you online personal dashboard as well.

What is the Data Vault? - The Data Vault is a feature that allows you to protect your sensitive and confidential files by locking them in encrypted file folders or vaults. Only you will have the encryption key to these vaults and therefore, your files are protected from virtual and physical theft.

How do I access the Data Vault? - You can access the Data Vault from the "File Storage" tab in the Bitdefender software. Once there, you can create, delete and administer secure file vaults that will protect your valuable proprietary information.

What is the file shredder and how do I use it? - When you delete files from your computer, they aren't really deleted. We provide you with a file shredder program which permanently deletes files from your computer. Within the Bitdefender program, go to the "Tune Up" tab and select "File Shredder".

For more in depth answers and analysis of the above questions, please visit our Our Services.